When a file is locked you can’t do anything with it, including deleting it. All instructions tell you to wipe the locks table in your database or tweak your settings, but that doesn’t work.
Method 1: Context menu
On a file go to the dots ••• menu
There scroll the menu down to Unlock file and tap it. If it works, you’re done.
Sometimes you have to reload the page to see it unlocked.
When you get the “Unlock file: failed” error, try method 2 below.
Method 2: Using the CLI console
First you need the file ID. You can find it in the address bar when you open a file. The number before the ? character.
Examples where 12345 is the file ID:
https://nextcloud/apps/eurooffice/12345?filePath=%2FNew%20document.docx
https://nextcloud/apps/files/files/12345?dir=/&opendetails=trueAnother way is to copy the internal link.
On a file go to ••• > Sharing options > Internal link > Copy button
That will give you a URL similar to this:
https://your.nextcloud/f/12345Take the number at the end: 12345
On the terminal run this command:
php occ files:lock -u 12345 usernameThat’s all